All returns and exchanges must be in the original condition and packaging (band intact for hair) and be accompanied with original invoice. Returns and exchanges are accepted up to 90 days after invoice date. However, refund amounts and exchanges are subject to the following:
Refund Stipulations: All refunds are subjected to a 20% restocking fee of original purchased value, except for first time MAIL-ORDER customers and original shipping and handling fees are deducted.
All returns received within 30 days of invoice date will receive a full refund minus the above stipulations. Exchanges within 30 days of the invoice date are not subject to restocking fees, however shipping and handling fees will be charged.
All returns received after 30 days and up to 90 days of invoice date are only eligible for a maximum refund of 50% of the original purchased value. Exchanges after 30 days and up to 90 days of invoice date will be subjected to a 20% restocking fee and shipping and handling fees will be charged.
All clearance sales are final. Items are non-returnable and non-refundable.
All hair replacement pieces and wigs are NOT subject to return/refund for sanitation purpose
No returns or exchanges will be accepted after 90 days of invoice date.